Customer Service

Vlog: How to Find More Customers/Clients

Vlog: How to Find More Customers/Clients

This week's vlog focused on a challenge that every business faces --- "How to Find More Customers/Clients". Lauren and I share a few of our favorite ways to expand your reach to new customers (HINT: get narrow) and our own experiences with customer/client development including some of our favorite channels to reach new customers.

Retailer Teardown & Takeaways: Trader Joe’s

Retailer Teardown & Takeaways: Trader Joe’s

All brands should be paying attention to Trader Joe’s, which is why this week’s post breaks down the – what, how, and why, along with the takeaways to apply to your business or brand. 

Vlog: Incorporating A Client/Customer Relationship Process Into Your Small Business

Vlog: Incorporating A Client/Customer Relationship Process Into Your Small Business

Looking for better ways to track customer leads, manage your interactions, and drive sales growth? It sounds like you might need a Customer Relationship Management system. 

Last week's vlog episode with Right Hand Business Coach, “Incorporating a Client/Customer Relationship Process Into Your Small Business” focused on how a CRM will offer your business methods for tracking customer leads, managing customer interactions, and driving sales growth.

DARE TO BE DIFFERENT: 3 Simple Ways To Create Loyal Customers

DARE TO BE DIFFERENT: 3 Simple Ways To Create Loyal Customers

"Average" - Today's consumers aren't settling for it, so neither can you.  This week's Insight focuses on how you can use differentiation to grow your business, excel past your competitors, and keep your customers coming back again and again.

4 Tips that will Drive Sales and Get Results in Today's Competitive Market

4 Tips that will Drive Sales and Get Results in Today's Competitive Market

It’s really tough out there for retail.  Today’s retail market can feel like it is getting smaller every day.  Major players have had double-digit downtrends for multiple years.  Inventories are unstable, open to buys are tight and stretch plans are basically non-existent.  So in this market, how do you, your sales team, and your product stand apart and actually see growth?  The relationship between you and your customer is more important than ever and strengthening this relationship is the best way for your company to separate itself from the pack and start getting results.